FAQ’s
Why should I come to ProActive for treatment?
Answer:
At ProActive, we strive for 100% patient satisfaction. To do this we have assembled a team of highly experienced therapists who we rank amongst the top in the nation.
All our therapists continue their education with us, by learning state-of-the-art skills , which, in turn, helps our patients heal faster!
We care, and because we care, we direct our full attention to you once you walk in our door.
Question:
Do I need a referral?
Answer:
No. There are many injuries that can be helped by seeing a physical therapist. In the state of California, a patient may see a physical therapist directly, without a referral. Click here for more information.
Question:
Should I get to my first appointment early?
Answer:
Yes, please show up 10 minutes prior to your first appointment. This will give you ample time to fill out your paperwork and ask any questions.
Question:
What should I bring to my first appointment?
Answer:
If you are using insurance for physical therapy, please bring your insurance card. If your doctor referred you for physical therapy and gave you a copy of your order, please bring that as well. If you would like to fill out your paperwork prior to your first appointment (found on the “Forms” tab), please bring your completed paperwork with you. For patients using their Medicare benefits, please bring a list of the medications that you are currently taking.
Question:
What should I wear for my first appointment?
Answer:
Our ultimate goal is for you to be as comfortable as possible. Part of this process requires you to wear comfortable clothing. We have gowns for you, but if you would like to wear your own clothing please follow these brief guidelines.
- For knee and hip injuries please wear shorts.
- For shoulder injuries, please wear a tank top.
Question:
How long will my appointments last?
Answer:
Most all appointments will be a minimum of one hour long. We ask you to stay as long as you can to make sure you get through all your exercises. Many times we have patients who stay with us for 2 hours or longer. We have a 20,000 square foot facility and a 10,000 square foot facility to accommodate you! Of course, you can always make arrangements to leave early if you need to!
Question:
How many appointments do you think I will need?
Answer:
The answer to this question truly depends on your condition and will be assessed during your first appointment. We try to get you back on your feet as soon as we can. We do not keep you for extra unnecessary treatment sessions.
Question:
I have injured myself and would like to know how you are going to get me on the road to recovery. What is your treatment philosophy?
Answer:
Healing from injury is a multifaceted process. The body first responds to the traumatic episode via a chemical response in which inflammation occurs to “clear out” the damaged tissue(s) and to allow the appropriate cells to begin repairing the injured area. However, this process is often delayed or exacerbated due to biomechanical dysfunction. If not corrected, this dysfunction can form a vicious feedback cycle in which compensations occur in other areas of the body resulting in prolonged inflammation, excessive scar tissue formation, and the persistence of pain/symptoms. Our treatment philosophy is to restore normal, pain free function to our patients in the following order:
- Perform a full musculoskeletal evaluation, identifying the biomechanical
dysfunction contributing to symptoms. - Correct/normalize the dysfunction via a variety of manual techniques, which allow
biomechanically sound progression into a functional muscle reeducation
program. - Progress each patient into an individually designed rehabilitation program.
- Provide each patient with an individual home exercise program
Question:
Does ProActive comply with the Department of Health and Human Services (HHS) No Surprises Act?
Answer:
This Good Faith Estimate complies with the Department of Health and Human Services (HHS) No Surprises Act.
This is not a contract. It does not obligate you to accept the services listed. The purpose of the Good Faith Estimate you are receiving is to provide you with an approximate cost of services you will receive from our practice that will not be paid by health insurance. Reasonably expected costs have been included in your estimate and are based on information known to our practice when it was prepared.
Any unknown or unexpected costs that may arise during treatment due to complications or unusual circumstances have NOT been included in this estimate. If they occur, and you are billed at least $400 above the amount indicated on this Good Faith Estimate (per provider), federal law allows you to dispute (appeal) your invoice for services in the following two ways:
1. Contact Us: You may direct any questions or concerns you have regarding this estimate or any invoice to our practice. Please find our contact information below. Federal law permits you to ask that we update your invoice to match the Good Faith Estimate you received. You can also ask to negotiate the invoice amount or inquire about the availability of financial assistance.
2. File a Formal Dispute Resolution: You may also file a formal dispute online with the Centers for Medicare & Medicaid Services (CMS) (www.cms.gov/nosurprises) or by calling 1-800-985-3059.
If you choose to file a formal dispute resolution, you must start the process within 120 calendar days of the date on the original invoice you receive. There is a $25 fee to use the dispute process. If your dispute is approved, you may be eligible to pay the lower amount on the Good Faith Estimate you received. If it is not approved, you will be obligated to pay the higher invoiced amount.
IMPORTANT: It is recommended that you keep a hard or electronic version of this Good Faith Estimate in a safe place. You may need it should you choose to file a formal dispute.
Thank you for trusting us with your medical care. Please find your Good Faith Estimate on the back of this page. If you have any questions about this Good Faith Estimate or future invoices, please do not hesitate to contact us