I entered the medical field with the intention of being able to help individuals to better health and reach their goals. I specifically chose the profession of physical therapy because of the unique amount of time spent with patients. Patient care starts with getting to know the patient on an individual level and then treating them with what they need.

Customer service is important because it is the direct one-on-one interaction between a patient and a representative of the company and is a critical factor in ensuring patient satisfaction and encouraging repeat business. My goal with each patient is to be engaging and attentive to their needs and make them feel their time is worth it. Both patient care and customer service are crucial for successful business and patient outcomes. 

Low back pain is a common symptom experienced by more than 540 million people at any one time (1). In most cases, nearly 99 percent, the cause of the low back pain is not medically serious and most people will see symptoms subside within 2 to 6 weeks.