All current and past patients,

We are sorry to burden you with another notice. We are pleased to say we have implemented TeleHealth/TeleMedicine into our daily business. Please understand this offering may not be for everyone as it may not fit well with your individual therapy requirements. Your ProActive therapist will help determine if TeleHealth will benefit you.

We implemented this program into our daily business to help anyone who has physical therapy or occupational therapy needs while continuing to follow the shelter-in-place requirements. For patients who want to pay cash for this service we can immediately schedule you. For patients who want to utilize insurance we will need to go through a verification process (similar to when you began therapy) to help you understand the costs.

TeleHealth is new to the physical and occupational therapy world, so we are learning as we go. We are currently up-to-date, and continue to study, which insurances accept and do not accept TeleHeath for physical and occupational therapies.

If you are interested in scheduling a TeleHealth appointment, please call 760-444-0102 and press 1 to get to our scheduling department. Please leave a message if our scheduling department does not answer (our schedulers are very busy during this crisis) and we will return your call promptly.

We continue to hope everyone is safe and healthy!

With much care,

Your ProActive Team

UPDATE: December 8, 2020

Dear Valued Patients,

As we continue to feel the impact of the coronavirus (COVID-19), we want to share with you the steps we’re taking at ProActive Physical Therapy and Sports Medicine to help protect the health and safety of our patients and employees, which is always our top priority.

We continue to closely monitor local and national reports on the evolving impact of COVID-19. We are basing our guidance on the Centers for Disease Control (CDC), the World Health Organization and applicable public health agency’s recommendations.

We feel deeply for those who have been affected. Thankfully, as of now, we’re not aware of any employee or patient contracting COVID-19. But we have implemented guidelines that instruct any employee or patient who may develop symptoms or come into contact with infected individuals to stay home and follow the CDC’s instructions. 

As an essential healthcare business, we are following guidelines to limit the number of patients in each clinic and requiring the use of face masks for all ProActive staff and patients at all times. Therapists are also required to wear gloves while treating patients.  Limiting the number of patients in our clinics is a priority to keep our patients and our employees safe. We are also doing a healthcare screen and temperature check for each patient and staff member that enters our clinics. If we become aware of any condition in any clinic that would make it unsafe, please rest assured that we’ll close the clinic until those conditions have been addressed.

Our housekeeping and sanitation efforts in our clinics have been greatly expanded past our typical high hygiene standards, which include but are not limited to, wiping down common surfaces and equipment after each use. We’re frequently disinfecting often-touched surfaces such as door handles, countertops, treatment tables, chairs, equipment, computer keypads, faucet handles, and other commonly used items.   We’re asking all of our employees (and we urge everyone) to follow the CDC guidelines to prevent the spread of the infection. 

Again, the health and safety of our patients and employees are our top priority and we’re committed to doing our part to help keep you safe.    Please call any of our clinics if you have any questions or concerns.  If a representative does not answer, please leave a message and we will call you back as soon as we can.

Kindest Regards,

The ProActive Team