Why Patient care and Customer Service is Important
Written by Alberto on July 22, 2020 |
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I entered the medical field with the intention of being able to help individuals to better health and reach their goals. I specifically chose the profession of physical therapy because of the unique amount of time spent with patients. Patient care starts with getting to know the patient on an individual level and then treating them with what they need.
Customer service is important because it is the direct one-on-one interaction between a patient and a representative of the company and is a critical factor in ensuring patient satisfaction and encouraging repeat business. My goal with each patient is to be engaging and attentive to their needs and make them feel their time is worth it. Both patient care and customer service are crucial for successful business and patient outcomes.
Alberto Pesqueira started his journey to become physical therapist at UCSD were he received a Bachelors of Science degree in biology. He continued his education by attending the University of St. Augustine where he graduated with his Doctorate in Physical Therapy. Alberto demonstrates his passion for helping people achieve long-term functional goals by gaining knowledge through continuing education in orthopedic manual therapy and evidence-based practice in both the physical therapy and fitness industries. Alberto enjoys working with people of all ages and backgrounds to achieve their functional goals through hands on therapy and appropriately selected exercises and appropriate life modifications. Alberto specializes in all orthopedic diagnoses with a focus on shoulder pain, low back pain and knee pain. With collegiate golf experience, and his certification through the Titleist Performance Institute, Alberto's focus is also on golf specific injuries, injury prevention and performance enhancement to keep the competitive or weekend warrior on the course. Alberto is currently the Director of our Golf Program at ProActive Physical Therapy.
