In this day and age, it can be argued that great customer service is often one of the most important traits that a business can encompass. The Internet has procured the ultimate “informed user,” through such websites as Yelp, WebMD, and Facebook to name a few. In just minutes, individuals can find Mission Statements, reviews, and information on specific businesses, specialists, injuries, and recoveries. Not only is there an overabundance of information available, there is also the opportunity to be able to choose who and what services you would like. In the physical therapy world, it is the right of the patient to be able to choose which facility they want to go to, whether they have a prescription or not (Direct Access). It is these “informed users” that have made customer service such an integral part of a business, transforming the old adage “the customer is always right” to “the customer must receive the best we can give them and more.”
At Proactive Physical Therapy and Sports Medicine, we constantly find ourselves embracing this great opportunity to provide the best service we can. Our team takes the utmost pride in our attitudes, customer service, and our atmosphere. We believe that in order to serve our patients to the best of our abilities, we must consistently ask ourselves if we are going “above and beyond” in our everyday interactions. By holding this pinnacle value close to our service to our patients, our interactions with coworkers, and ourselves we believe that we can provide the best care around and ultimately help to heal and get our patients to put their “best foot forward.” We strongly believe that our great customer service sets us apart from the rest.
To us, going above and beyond in our customer service also means being the best therapists we can be. We take great pride in helping our patients meet their goals such as gaining functional ability and reducing if not eradicating pain all together. Our therapists not only boast years of experience, but also the desire to keep learning the latest techniques year after year.
Under careful consideration and calculation, we have designed our clinics so that they foster a family-type atmosphere, with open floor plans and communal exercise spaces. Many times over, our patients find their greatest support teams come not only from their therapist and exercise specialist, but each other. Patients will often times get to know each other, become friends, and ultimately help in each others’ recovery through support. It is not uncommon for patients to even schedule their appointments around the same times as each other. It is through this open, family type experience that we have found our greatest results.
If you have ever been a part of the Proactive family, we would love to hear how you are doing! Please stop by, call, or email us. Remember, you can always let us know how we are doing on Facebook, Yelp, and Google + as well!